Scope and engagement
Our work is defined by a written engagement letter that sets out what is included, what is not, who does the work, how often, and what it costs. Work outside that scope is agreed and priced separately before it is done, so there are no surprises.
What we ask of you
- Complete and accurate information: our work depends on the records and facts you provide; we rely on them being complete and correct
- Timely responses: meeting deadlines depends on receiving what we need in good time
- Authority: where we act on your behalf, for example with the Federal Tax Authority, we do so within the authority you give us
- Your own responsibility: you remain the taxpayer, and the returns and obligations remain yours; we help you meet them correctly
Fees
Fees are as set out in your engagement letter, fixed for predictable recurring work, and agreed in advance for one-off or out-of-scope work. We invoice as agreed, and we are clear about what any fee covers.
Confidentiality
We keep the information you share with us confidential and use it only to provide your services and meet our obligations, as set out in our privacy policy. We do not disclose your information except where necessary to provide the services or where required by law.
No guaranteed outcomes
Governing framework
Our engagement is governed by the laws of the United Arab Emirates. Any question about these terms or your engagement is best raised with us directly, and we will always seek to resolve it openly first.
Ending an engagement
Either of us can end an engagement as provided in the engagement letter. On ending, we complete any agreed outstanding work, settle fees for work done, and hand over your records completely so nothing is lost and your compliance continues without a gap.
Last reviewed 27 July 2026. Rates, thresholds and deadlines change, the e-invoicing provider deadline has already moved once. Confirm current requirements with the Federal Tax Authority before acting, or ask us to check your position.